We're Here to Help
Have questions about selling or buying on Blyss? Our team is ready to assist you. Reach out through any of the channels below.
Get in Touch
We're here to help you succeed on Blyss. Whether you're a seller looking to grow your business or a buyer with questions about your purchase, our team is ready to assist you.
Our Support Philosophy
At Blyss, we believe that great customer support is the foundation of a successful marketplace. We're not just a platform; we're your partners in building a thriving digital business in Kenya. Our team understands the local market, speaks your language, and is committed to your success.
We offer multiple ways to reach us because we know that different situations call for different communication methods. Whether you need immediate assistance or have a detailed inquiry, we've got you covered.
Phone Support
For immediate assistance, our phone lines are staffed during business hours. Our support team can help with account issues, technical problems, payment questions, and general guidance on using the platform effectively.
WhatsApp Support
WhatsApp is often the fastest way to get help. We monitor our WhatsApp channels 24/7 for urgent issues, and during business hours, you can expect a response within 15 minutes. It's perfect for quick questions, sharing screenshots of issues, or getting step-by-step guidance.
Email Support
For detailed inquiries, feature requests, or when you need to share documents, email is the best option. We aim to respond to all emails within 2-4 hours during business hours. Our email support is perfect for complex issues that require detailed explanations or when you need a written record of our conversation.
What to Expect
We pride ourselves on fast, helpful responses. Here's what you can expect when you contact us:
- • WhatsApp: Usually within 15 minutes during business hours, monitored 24/7 for urgent issues
- • Phone: Immediate response during business hours (8 AM - 8 PM, Monday-Friday)
- • Email: Within 2-4 hours during business hours, detailed responses for complex queries
Business Hours
Our support team operates during the following hours (East Africa Time):
- • Monday - Friday: 8:00 AM - 8:00 PM
- • Saturday: 9:00 AM - 6:00 PM
- • Sunday: 10:00 AM - 4:00 PM
Note: WhatsApp messages are monitored 24/7 for urgent issues, even outside business hours.
Ready to Get Started?
Don't wait to start your digital business journey. Join thousands of Kenyan creators who are already building successful businesses on Blyss.